Answer. Follow up. Bring them back.
AI workflows on the WhatsApp number your customers already use. They reply in seconds, follow up on every quote, and bring back customers who went quiet, and every week you choose who to bring back. Anything that needs a person goes to your team.
Most sales don't die in the first message. They die after it.
The reply that came too late.
A customer writes after hours or on a busy day, and by the time someone answers they have booked somewhere else.
The quote nobody followed.
The price was sent. The customer said "I'll let you know." Nobody wrote again.
The customer who drifted.
Treatments, services and renewals run in cycles. Between visits nobody reaches out, and the customer simply doesn't come back.
Three workflows, one number.
An AI agent that replies like your best receptionist.
- —Replies instantly, 24/7, in your tone, with your prices, services and rules.
- —Asks the questions your team would ask, offers available slots, and books or hands over.
- —Escalates to a person for anything medical, sensitive or out of scope, with the conversation summarised.
Every quote gets a second message.
- —Triggered when a price or quote is sent and the customer doesn't book.
- —Writes again after a few days, and once more if needed, always about that specific quote. Then it stops.
- —Any reply goes to the agent or to your team.
The customers most likely to book again already know you.
- —Pending sessions and treatment cycles: reminds customers who still have paid sessions, or whose next session is due according to the treatment interval. This depends on your system recording packages and sessions used; we confirm it in the technical review.
- —Past customers: reaches customers who had a treatment or service with you, talked with you on WhatsApp and have not come back, with a message about the maintenance or related service that makes sense for them.
- —Paced to your calendar: messages go out across the week to fill open capacity, not busy weeks.
Every week, you choose what to bring back.
Weekly check-in.
We send your team the options for next week: which services and customer groups can be reactivated, and how many customers are in each.
You decide.
One service, several, or all of them in a mixed send, depending on where you have availability. If you don't answer, we continue with the previous week's selection.
Ready to go.
Messages are approved in advance, in week 1, so each week's choice goes out without waiting for new approvals.
Report back.
Every week you see who was contacted, who replied, bookings from those conversations, opt-outs and handovers.
Your team stays in control.
- —Every conversation is visible to your team, where they already work.
- —Clear handover rules: complaints, medical questions, discounts and anything unusual go to a person.
- —Every message offers an easy opt-out, and opted-out contacts are never messaged again.
Works with what you already have.
Your number.
We aim to keep your current WhatsApp number and let your team keep using WhatsApp as today. Whether that is possible depends on your setup, and we check it first.
Your CRM.
We read contacts, appointments and status from your CRM and write back what happened. Nothing is migrated. We confirm the integration in the technical review.
Your team.
No new tool for your front desk to learn.
Start with one workflow. Measure it.
Technical review: number, CRM, data, and a map of who can be brought back for each service.
You approve every message before anything is sent.
30-day pilot with weekly reactivation.
Weekly check-in and report: what to reactivate next, plus conversations, replies, bookings, opt-outs and handovers.
We commit to our work and our timelines. We don't promise revenue figures: we measure results with you.
Rules we design around.
WhatsApp Business policy.
Meta-approved templates for messages sent outside the 24-hour window, which Meta charges per message.
Marketing messages.
Writing to past customers who have nothing pending is a marketing message. It needs their consent to receive messages from you, costs more per message, and WhatsApp limits how many each person receives, so a share of them is not delivered. We tell you before launch.
UAE telemarketing regulations (in force since August 2024).
Time windows and the Do Not Call Registry.
Health and personal data.
Minimum data for each message, no clinical notes, and a documented setup your compliance team reviews before going live.
This is how we build, not legal advice.
The questions everyone asks.
Do I need a new WhatsApp number?
Does it replace my team?
Can we change what we bring back?
Which CRMs do you work with?
What does WhatsApp charge?
How long does it take to start?
Start with one workflow. Measure it for 30 days.
A 30-minute call to look at how your customers reach you today and where conversations are being lost.